This Platform is operated by AgiLawyer Society z.s., ID: 14430681, with a registered office at Boubínská 302/1, Vimperk II, 385 01 Vimperk (“Platform Operator”).
1.1 How does the Platform work
The Platform is a distribution platform that allows to connect a request from Ukrainian refugees for legal support related to migration to different countries with a lawyer who has decided to provide pro bono legal support in this field.
The essence of the Platform is a task tracking system, which allows the request for legal support from the Ukrainian refugee to reach the relevant pro bono lawyer, who responds to it. The Ukrainian refugee sends a request by filling in a request form on the website, the system then makes this request available to the lawyers of the country concerned. The lawyer who selects the request in the system will process it and contact the request sender – the Ukrainian refugee.
The Platform Operator is liable only for the functionality of the Platform and is not liable to Ukrainian refugees for the provision of legal support and its quality. The Platform Operator is not liable to either party of legal support for the accuracy of the information provided. The Platform Operator only assumes that the legal support provided by pro bono lawyers, as experts in the law of their country, is correct.
2. Information for Ukrainian refugees
The website www.ua.support provides links to useful legal and other information in different countries. Ukrainian refugees are advised to check these links first. If they do not find a solution to their situation on the websites listed, they can fill in the legal support request form.
2.1 Request form
In order to be provided with legal support, a Ukrainian refugee must fill in the request form on the Platform (available at this link: https://www.ua.support/contact-refugee).
The following information is filled in the request form: name, contact e-mail, contact phone number, country of current location / planned location, problem identification, spoken language and a specification of the legal problem they want help solving.
All filled-in personal data are only collected for the purpose of processing the request and are not further processed in any way.
After pressing the “REQUEST HELP” button, the request is sent to the Platform system and the sender should subsequently receive an email message that the request has been received.
2.2 Processing of the request
The Platform system will make the submitted request available to the group of pro bono lawyers from the country concerned. The lawyer from this group who chooses to deal with the request will send a response to the sender of the request by email or contact the sender by telephone.
There is no guarantee of processing time, we will try to process the request within a reasonable time period.
3. Information for pro bono lawyers
If a lawyer or a law firm wants to provide pro bono legal services to refugees from Ukraine and thus help to fulfill the main purpose of the Platform, a registration form on the UA.SUPPORT website must be filled in (available at this link: https://www.ua.support/contact-lawyer). If a law firm is registered it must name a contact person that would primarily communicate with the Platform.
If not a fully qualified lawyer (lawyer without Bar Certificate, law student, etc.) wants to join Platform, proof of supervision of a fully qualified lawyer/advocate must be provided. Such a lawyer then guarantees the quality of the legal advice.
Other organizations, e.g. NGOs, can participate in the project under the same conditions as qualified lawyers. Those organizations declare they are authorized to provide legal advice in their jurisdiction. Those organizations acknowledge they bear the same responsibility for the provision of legal services as qualified lawyers from their jurisdiction.
The following information is filled in the registration form: name, e-mail, phone number, verification of legal license (e.g., link to the bar association), and specification of the legal support that the lawyer can provide. LinkedIn is provided optionally. The Platform system then verifies the filled-in information.
For the purposes of providing legal support, the lawyer agrees to his/her name being shared within the group of registered lawyers from the same country.
After verification, the lawyer is included in the list of pro bono lawyers providing legal support in a particular country. The lawyer will receive access details to his/her account in the system and further instructions.
By registering, the lawyer undertakes to provide pro bono legal support for Ukrainian refugees to the extent of his/her discretion.
If the lawyer is the first registering lawyer from a particular country at the same time, he/she is asked to fill in the basic information on refugee legal help in his/her country in the Platform system.
3.2 Acceptance of the request
As soon as a new request related to lawyer’s country appears in the Platform system, the lawyer will receive an email notification and has the option to choose to deal with it.
If the lawyer decides to process the request, he/she sets a name as an “assignee” for the particular request in the Platform system, and handles the cases following the instructions from the Platform Operator. The instructions are provided for each country and are available in a “Knowledgebase module”.
The lawyer is obliged to maintain the confidentiality of all facts learned about specific requests and refugees through the Platform or directly in connection with the provision of pro bono legal support.
3.3 Processing of the request
As soon as the lawyer assigns to a specific request, he/she is obliged to process the selected request by sending a response to the sender of the request by e-mail or by telephone.
The lawyer acknowledges and agrees that he/she will receive notifications from the Platform about new requests related to lawyer’s country which the lawyer can assign to and about the processing of the selected request. The notification will be sent to the lawyer’s email filled in the registration form.
The lawyer further consents that he/she will receive notifications from the Platform Operator, which are necessary for the effective using of the Platform and for further development of the Platform.
4. Data protection
Ukrainian refugees acknowledge that for the purposes of provision of legal support Platform Operator is authorized to process their personal data within the following scope, in particular: name, surname, address or other contact address, date of birth, e-mail address, and telephone number. Their data would be provided to all volunteer lawyers available in the country where the legal aid should be provided. All personal data shall be stored only for the period stipulated by law or for the necessary period of time.
Pro bono lawyers acknowledge that Platform Operator is authorized to process their personal data within the following scope, in particular: name, surname, e-mail address, phone number, verification of legal license (e.g., link to the bar association), specification of the legal support that the lawyer can provide and LinkedIn if provided. The Ukrainian refugee would be provided only with pro bono lawyer’s e-mail address used for the communication with the refugee. Provision of other data is up to the decision of the pro bono lawyer. All personal data shall be stored only for the period stipulated by law or for the necessary period of time.
All data subjects, i.e., Ukrainian refugees and/or pro bono lawyers have with respect to personal data the following rights:
- right of access;
- right to rectification;
- right to erasure under the conditions of Article 17 GDPR;
- right to object against data processing under the condition of Article 21 GDPR;
- right to file a complaint with the supervisory authority, which is the Office for Personal Data Protection, Pplk. Sochora 27, 170 00 Prague 7, Czech Republic, www.uoou.cz.
This document was last updated on March 29, 2022.